Membership Terms

• Within a consecutive 12 month period, you may freeze your membership up to two times for a minimum of 30 days and a maximum of 6 months.
• Written notice including dates is required five working days before the end of the calendar month. No freezes will be granted for time periods that have passed without proper advance notice.
• A freeze fee ($10 / freeze) is charged for each freeze.
• The freeze fee is non-refundable and must be paid when you arrange your freeze. You may not return early from a freeze.

• Your membership can be put on hold for medical reasons for a minimum of one month.
• A statement from your physician is required. We must receive written documentation of the hold within 30 days of the start.

Cancelling Your Membership

• Written notice is required on your last visit. 
• Cancellation forms are available at our Access Desk.
• We ask that you hand in your membership card at your last visit to the MacEwan Centre.
• If you cancel your membership you will need to pay a re-enrollment fee if you decide to rejoin at a later date.
• All withdrawn/cancelled memberships are refunded a pro-rated amount of the payment. All cancellation/withdrawal requests must be received either in person or by email at: accessdesk@macewan.ca

• You will need your membership card to enter the MacEwan Centre.
• Please report stolen cards to the Access Desk.
• Replacement cards are $10 (includes GST).
• Memberships are not transferable.

• If you fail to pay your membership dues, the MacEwan Centre will cancel your membership.
• A service charge will be assessed for a returned cheque or pre-authorized membership payment due to insufficient funds, closed account, unavailable credit line or similar circumstances.
• If your membership lapses for more than 30 days for any reason, a $42 re-enrollment feee will be charged upon re-activation.